Refund Policy

Welcome to Furniture Deals Inc – furniture store in North York, Ontario, Canada, friendly local store where you can shop in person or order for delivery to your home.

This page explains our refund policy Ontario shoppers can follow. This furniture refund policy is written in plain, simple words. It sets out our exchange policy, what to keep and who to speak to first whether you bought one chair dining furniture or a full room set.

Cancelling or Changing Your Order Before Delivery

Plans can change. If you need to cancel or change an order before it reaches you call us quickly with your order number ready. We will check where your item is and confirm what we have agreed.

Returns and Exchanges After Delivery

Once your furniture is home, our 7-day returns promise gives you a week to tell us if something is not right. The week starts the day your order arrives. Please contact us first, keep your receipt safe and keep the original packaging until we confirm the next step.

A reselect or exchange is often easiest. Compare other sizes and colours in store subject to stock. The item coming back should be unused clean and complete.

Please contact the store before returning an item so we can guide you through the next step.

Refunds

When a return is agreed and our team has checked the item we will confirm if money is due back to you and how much before we close your return.

Once your return is agreed approved refunds are processed within 7 days.

Damaged Defective or Wrong Items

Please look over every piece when it arrives. If you find damaged furniture a fault or the wrong item, tell us straight away. A clear photo helps us see the problem without asking you to bring a large piece back first.

We will then agree a fair next step, such as a repair, replacement swap or money back. Keep all parts together until we agree what happens.

Items That Cannot Be Returned

Some items may not come back once used, made specially for you or cannot be sold again for health or safety reasons. Ask us before you buy if you are unsure about a clearance or personal item.

Please note that any item that has been opened and used cannot be returned and is non-refundable. This applies to every item we sell, so please check your order carefully before you open and start using it.

Before you order measure your room, doors and stairs. Our team can help you compare in store.

Accessories

Small accessories follow the same seven days. Bring the item back unused with price tags on and in its original packaging and show your proof of purchase. We can then look at a swap in store.

Our small items change often so the same piece may no longer be in stock. If so, we will talk through the choices we can offer you.

Contact Us

For any question, talk to us first. Check our FAQs page for general help, then call, email or visit us and we will look at your order. If anything in this return policy is unclear just ask.

Browse our collections online first, including beds, mattresses, bed frames and sofa sets for every room.

Furniture Deals Inc

2424 Finch Ave W, Unit 14, North York, ON M9M 2E3, Canada

Phone: +1 647-277-1708

Email: sales@furnituredealsinc.com

Hours: Monday–Sunday 11am–6pm

Thank you for shopping with us in Toronto.